Privacy Policy
Introduction
Welcome to Padelista. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you access and use the Padelista platform, including our website, mobile applications, certification services, tournaments, coaching programs, and marketplace.
By using Padelista, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Mobile phone number
- Date of birth
- Country and location
- Profile information
- Certification and assessment records
Account Information
- Login credentials
- Account preferences
- User role (Player or Coach)
- Communication preferences
Booking and Transaction Information
- Certification bookings
- Tournament registrations
- Product purchases
- Payment records
- Order history
Device and Usage Information
- Device type
- Operating system
- IP address
- Browser information
- App usage statistics
- Log data and analytics
How We Use Your Information
We use your information to:
- Create and manage your account
- Process certifications and assessments
- Manage tournament registrations and bookings
- Facilitate coaching services
- Process purchases and payments
- Provide customer support
- Improve our services and user experience
- Send important updates and notifications
- Ensure platform security and fraud prevention
- Comply with legal obligations
Communications
We may use your contact information to send:
- Account-related notifications
- Booking confirmations
- Certification updates
- Tournament information
- Order and payment confirmations
- Security alerts
- Customer support responses
You may opt out of marketing communications at any time where permitted by law.
Payments
Padelista uses trusted third-party payment providers to process transactions securely. We do not store complete payment card details on our servers. Payment information is processed according to the security standards of the payment provider.
Certifications and Performance Data
As part of our certification services, we may collect and store:
- Assessment results
- Certification records
- Performance ratings
- Scorecards
- Coach evaluations
This information is used to provide certification services and track player development.
Marketplace and Orders
When you purchase products through the Padelista marketplace, we collect information necessary to process and fulfill your order, including shipping details, order history, and transaction records.
Information Sharing
We do not sell your personal information.
We may share information with:
- Coaches involved in certification assessments
- Payment processing providers
- Service providers supporting platform operations
- Legal authorities when required by law
- Business partners necessary for providing services
All third parties are required to protect your information and use it only for authorized purposes.
Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no online platform can guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain account records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict certain processing activities
- Withdraw consent where applicable
- Request a copy of your information
Requests may be submitted through our support channels.
Cookies and Analytics
Padelista may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze platform performance
- Enhance user experience
You may manage cookie preferences through your browser settings.
Third-Party Services
Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of those third parties and encourage users to review their privacy policies.
Children's Privacy
Padelista does not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Updated versions will be published on the platform with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact the Padelista support team through our website or mobile application.
By using Padelista, you acknowledge that you have read, understood, and agreed to this Privacy Policy.